For general dental practices
You have already diagnosed the work. Nobody is following up on it.
A Monday-morning system for working your unscheduled treatment list: an application for your front-desk computer, a written cadence, and the scripts your team says out loud. Your patient data stays on that computer. Nothing to integrate with your practice management system.
One-time licence + monthly Recovery Care · Installs on a Windows computer in your office · Your data stays on it · Works alongside whatever you already run
The situation
What is actually happening
- Treatment gets presented, the patient says "let me think about it", and it is never touched again.
- Nobody owns the list. Everyone assumes the front desk is calling. The front desk is answering the phone.
- There is no record of who was called, when, what they said, or when to call back.
- The report exists in your practice management system. It has never been worked line by line.
After
What changes
- One tracker with a next-contact date on every line, so nothing goes quiet by accident.
- A written five-touch cadence a new team member can run without being trained.
- Nine scripts for phone, voicemail, text and email — including what to say to the three objections you actually hear.
- A dashboard that shows dormant dollars, contacted dollars and scheduled dollars, updating from the tracker.
Preview
The workbook you will live in
One tab holds the list. Three formula columns decide what happens today: when to make contact next, whether that date has arrived, and which rows are worth the most.
| Patient name | Treatment presented | Case value | Status | Next contact due | Due now? | Priority |
|---|---|---|---|---|---|---|
| A. Whitfield | Crown #14, buildup | $1,650 | Attempt 2 | 2026-08-23 | DUE | A - high value |
| R. Okonkwo | SRP 4 quads | $1,180 | Not contacted | 2026-10-20 | DUE | B - medium |
| J. Nakamura | Occlusal guard | $540 | Attempt 1 | 2026-08-27 | DUE | B - medium |
| T. Boateng | Implant #30 restoration | $2,900 | Scheduled | — | — | A - high value |
| L. Petrova | Composite x3 | $720 | Not contacted | 2026-10-20 | DUE | B - medium |
| D. Mbeki | Extraction #17 + graft | $1,340 | Declined - financial | — | — | B - medium |
Preview
What your team says out loud
Scripts for phone, voicemail, text and email, plus the objections that actually come up. Each one explains why it is written the way it is, because a script you do not understand is a script that gets abandoned in week two.
Objection — "I can't afford it right now"
That's a completely fair thing to say, and I'd rather you tell me than just not come in. Can I ask — is it the total that's the problem, or is it the timing of the total? Because those have different answers. [If timing:] We have [FINANCING OPTION]. That would put this at roughly [MONTHLY ESTIMATE] a month instead of all at once. Would that change the picture? [If total:] Let me talk to [DOCTOR NAME] about whether there's a way to phase this — treat the part that's actively getting worse now, and plan the rest. I'll call you back [CALLBACK DAY] either way.
Why it is written this way: "Is it the total or the timing?" is the highest-value question in this whole library. It splits a dead end into two solvable problems. Always give a callback commitment and then keep it.
Fit
Who this is for, and who it is not for
A good fit if
- You can export a unscheduled / treatment plan report and nobody works it systematically.
- You can name one person who will own the list and give them protected time.
- You would rather run a written process than migrate to new software.
- You want the money you have already earned before you spend anything on getting new business.
Not a good fit if
- You already run a disciplined cadence with logged attempts and a weekly report-out.
- Nobody can be given the time, in which case no system works and this one will not either.
- You want software that does the calling for you. This is a process and a workbook — people still make the contacts.
- You want a guaranteed dollar outcome. We will not give you one.
Pricing
Three ways to buy it
Same system underneath. The difference is how much of the setup we do for you and how many locations it covers.
Starter System
The application, on your front-desk computer, working your list.
+ $49/month Recovery Care — updates and support. 12-month term, then month to month.
You can be working your unscheduled list this afternoon with a written cadence and scripts.
- RecoveryDesk for Windows, activated on up to three practice computers
- Your unscheduled treatment list on screen, with a next-contact date on every case and a contact history under it
- Import straight from Dentrix, Eaglesoft, Open Dental, Curve or Denticon — the CSV or Excel report you already run
- Written 5-touch cadence with the owner and timing for every step
- 9-script library: phone, voicemail, text, email, plus the three real objections, in front of you on the call
- Recovery forecast: your own list total, expected recovery, value per case and how many weeks it takes to work the list
- +4 more — see everything
Under 10 minutes from install to first call.
Customised System
Built around your practice, your software and your team.
+ $99/month Recovery Care — updates and support. 12-month term, then month to month.
The same system, pre-configured with your practice name, your practice management system, your named owners, your fee ranges and your cadence — so there is nothing to adapt.
- Everything in the Starter System
- The application opens configured: your practice name, your team named as step owners, nothing to re-type
- Report-pull instructions for your specific practice management system only — no irrelevant steps
- Scripts rewritten with your practice name, your doctor's name, your scheduling language and your financing option
- Cadence tuned to your call capacity and how many days per week you can work the list
- Priority thresholds set from your actual average case value, not a generic number
- +2 more — see everything
Intake takes about 6 minutes. Your build is generated immediately after.
Multi-Location System
Roll it out across every location and see all of them in one view.
+ $199/month Recovery Care — updates and support. 12-month term, then month to month.
Then $49/month for each location beyond the first 3.
Each location gets its own configured workbook, and ownership gets one master dashboard that compares dormant, contacted and scheduled dollars across every location.
- Three locations included, each with its own owner, thresholds, report-pull path and targets
- A group view that consolidates every location side by side, with denominators shown
- Per-location targets and a group roll-up, exportable in one workbook
- Standardised cadence so every location runs the same play
- Regional rollout guide: launch sequence, who trains whom, what to check in week 1, 4 and 12
- Accountability pack: weekly location report-out format and the four numbers to ask for
- +2 more — see everything
Intake takes about 10 minutes. Every location workbook is generated at once.
14-day refund policy on every tier. Read it here — it is short and there is nothing buried in it.
Handling your data
Where your information goes
RecoveryDesk holds patient names and treatment values, which makes them PHI. They live in one encrypted file on the computer you installed it on, tied to that Windows account, and they are never uploaded. Exports and backups you create are yours to look after: keep them on practice-controlled storage, not a personal drive or a personal email account. The guided setup includes a one-page handling checklist covering access control, the shared-drive question, and what to do when a team member leaves.
To be exact about it: the workbook is generated and downloaded by you. Nothing you type into it is transmitted anywhere, and we never receive it.
Questions
Before you buy
Is this software?
Yes. RecoveryDesk is an application you install on a Windows computer in your practice. It installs for one Windows account, needs no administrator, and does not integrate with your practice management system — you export the report you already run and import it. Your patient data stays on that computer, in one encrypted file.
What does the monthly Recovery Care pay for?
Updates and support. The one-time price buys the licence and the version you installed; Recovery Care keeps new versions and our help coming. The first term is twelve months, then it is month to month.
What if we outgrow the tier we bought?
You pay the difference between what you have already paid and the new tier's price, and your monthly rate changes from that point. Your initial term and billing anniversary stay where they are — upgrading does not start a new commitment — and nothing is reinstalled or re-entered. The same activation code keeps working and every computer picks up the new tier on its next check.
What happens if I stop paying the monthly?
The application keeps working, with every feature you have, on your data, forever. What stops is new versions and support. Nothing is deleted, nothing is locked, and your export and backup keep working — including on a computer that never touches the internet again.
Does it connect to Dentrix or Open Dental?
No, and deliberately not. Integration is what makes the alternatives expensive and slow to adopt. You export the report you already have and paste it in. That takes about two minutes and it works with every practice management system.
Will it work in Google Sheets?
Yes. The workbook is .xlsx and imports into Google Sheets with formulas and dropdowns intact. It is built and tested in Excel; if you use Sheets, upload it and open with Google Sheets.
This holds patient names. What about HIPAA?
The workbook is PHI once you put patient data in it, exactly like the report you exported it from. It ships with a one-page handling checklist: keep it on practice-controlled storage, restrict access to the people working the list, and remove access when someone leaves. We never receive your patient data — the workbook is generated and downloaded by you, and nothing you type into it comes back to us.
How is the customised version different?
Same system, configured instead of adapted. Your practice name and doctor's name in the scripts, your practice management system's report steps only, your named owners on the SOP steps, priority thresholds set from your average case value, and the cadence tuned to how many sessions a week you can actually staff. It removes the setup work, which is the reason most template purchases never get used.
How fast do I get it?
The Starter System downloads immediately after checkout. The customised and multi-location tiers send you to a short intake form; your build is generated as soon as you submit it, usually in a few seconds, and the download link is on the screen and in your email.
What if my team does not use it?
That is the real risk, and it is why the SOP insists on one named owner and calendar-blocked sessions rather than good intentions. If those two things do not happen, no system works — this one included. The Monday four-number report-out exists to make the drop-off visible in week one instead of month three.
Do you guarantee a recovery amount?
No. Anyone who guarantees you a dollar figure without having seen your list is guessing. The calculator computes projections from numbers you enter yourself, and you can set them as conservatively as you like.
What is the refund policy?
14 days from purchase. We ask you to tell us what did not work — not to justify yourself, but because that is the only way the product improves. Full policy on the refunds page.
Free
The method, written up, nothing gated
Everything the system does is explained in these guides. You can build it yourself from them. The product exists to save you the afternoon, not to hide the method.
How to work your unscheduled treatment report
A practical process for turning your practice's unscheduled treatment report into scheduled production: what to pull, how to prioritise it, and the cadence that works the list.
What belongs in an unscheduled treatment tracker
The exact columns an unscheduled treatment tracker needs, the three formulas that make it self-managing, and how to build one yourself.
Follow-up call scripts for unscheduled treatment
What to say when calling a patient about treatment they never scheduled, including the three objections you will actually hear and how to answer each one honestly.
Stop unscheduled treatment being created in the first place
Following up unscheduled treatment recovers what already leaked. This checklist reduces what leaks next week, at the point of case presentation.
The expiring benefits campaign
How to run an honest end-of-year benefits campaign against your unscheduled treatment list, without manufactured urgency.
Unscheduled treatment across multiple locations
What changes when you take an unscheduled treatment recovery system from one practice to a group: standardisation, comparability and the four numbers to ask every location for.